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Business at Breakfast: Engagement Matters

Event Type: Adult Library Program
Age Group(s): 18+
Date: 11/6/2018
Start Time: 8:00 AM
End Time: 9:30 AM
Description:
 TOPIC: ENGAGEMENT MATTERS! HOW TO TURN YOUR TEAM (AND CUSTOMERS) INTO VOCAL ADVOCATES

The good news: Employee engagement leads to customer satisfaction, and customer satisfaction leads to higher profits.

The bad news: Your customer service is only as good as your least engaged employee… and 70% of the US workforce is disengaged. Ouch!

So, how do you get employees to create loyalty-building customer experiences?

Start from the inside out.

During this session, you’ll learn how to empower yourself and enroll your team to hold a vision of service excellence… especially during times of change. Set clear expectations and create a customer-focused culture that includes a focus on wellbeing, recognition and continuous improvement.

BONUS: The Novi Library Business Librarian will give you a short demonstration of new library resources for businesses following the presentation.

PRESENTED BY: Marilyn Suttle, CEO of Suttle Enterprises, a personal and professional growth training firm. Marilyn is a professional speaker, coach and three-time bestselling author.

Register through www.novichamber.com

Location: Board Room 202
Contact: Hillary Hentschel
Contact Number: 2483490720 x7284